Cloud Infrastructure Engineer NGO Jobs – World Vision Uganda

About the Organization

World Vision International is an ecumenical Christian humanitarian aid, development, and advocacy organization. It was founded in 1950 by Robert Pierce as a service organization to provide care for children in Korea. In 1975, emergency and advocacy work was added to World Vision's objectives.

Job Description

World Vision Uganda is a Christian Relief, Development and Advocacy Non-Government Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 41 districts in Uganda. World Vision is committed to the protection of children and we will not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary: The Cloud Infrastructure Engineer at WV Uganda is responsible for designing, implementing, supporting, and maintaining cloud network services and information systems. This role ensures the effective operation of messaging, collaboration, and IT solutions for the National Office. The engineer collaborates with the Head of IT & Digital to monitor and report on cloud services, aiming for maximum uptime, reliability, and visibility.

Duties and Responsibilities

IT Network and Capacity Planning (15%): Collaborate with business analysts and clients to understand network-related needs, analyze requirements, and ensure infrastructure compatibility. Develop strategies for network & system patches and adhere to policies and standards.
Infrastructure Management (30%): Deploy and maintain hardware/software components, automate tasks, implement new technologies, and improve system reliability. Lead disaster recovery plans and ensure security measures.
Cloud Systems Administration (25%): Manage user access, administer Microsoft cloud services, maintain system documentation, and conduct risk assessments. Improve system performance and conduct proactive security assessments.
FCAPS Management (10%): Monitor system activities, design testing efforts, and ensure cloud systems performance meets business needs. Provide performance reports.

Customer Support (10%): Resolve server and cloud service issues, provide training and documentation, and offer responsive support.
Vendor Management (5%): Work with vendors to resolve issues, monitor service levels, and ensure compliance with requirements. Evaluate vendor solutions and manage contracts.
Research/Evaluation (5%): Conduct technical research on upgrades, maintain metrics, and develop continuous improvement plans.

Qualification, Experiences and Competencies

Experience: Minimum 5 years as a Network Administrator, including 2 years with advanced network, cloud, or systems experience. Proficiency in Microsoft Windows, NAS/SAN systems, DNS, DHCP, O365, and security controls. Experience with virtualization platforms like VMware and Microsoft Hypervisor.
Education: Bachelor’s degree in IT or related fields, with over 5 years of relevant experience.

Skills: Excellent customer service, communication, analytical, and troubleshooting skills. Ability to work under pressure and meet deadlines.
Certifications (Preferred): CCNP, MCSE: Cloud Platform and Infrastructure, Microsoft 365 Certified: Enterprise Administrator Expert.