Ensure collections target by devising strategies and executing the same.

Regularly review the delinquent accounts/portfolio of the company and develop strategies for timely remediation, collection or recovery.

Liaise with internal and external stakeholders to ensure effective and efficient collection and recovery efforts.

Ensure that documentation and securities of the non-performing and written off portfolio are in place and up to date.

Advise delinquent clients on payment options

Implement remedial action for purposes of minimizing risk of credit loss to the company.

Participate in credit committee meetings to proactively identify and/or recommend accounts that require closer monitoring by the recoveries & collections team.

Ensure compliance with prudential and internal policy classification and impairment requirements in the non- performing assets book.

To participate in visitation of clients within the bracket of delinquent loans with a view of improving collections.

To make regular and prompt follow ups on client in the ambit of delinquent loans and initiate strategies to mitigate losses.

To submit weekly collections reports together with proposed actions against non-performing loans of all branches to the line manager.

Respond to data-related queries and set up processes to make data more efficient