Customer Experience Consultant job at KCB Bank
About the Organization
KCB Bank Uganda which has been part of the KCB Group since 2007, is a financial service provider that focuses on providing innovative banking solutions in Uganda. It is licensed as a commercial bank by the Bank of Uganda, the national banking regulator.
Job Description
Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
%20(1).png)
Duties and Responsibilities
Cross sell all bank products and services.
Attend to customer’s queries whilst lodging them In ECRM
Resolve and minimize number of customers complaints.
Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
Maintain proper documentation and custodianship of Blank forms.
Ensure 100% collection of revenues for services rendered.
Rectify irregularities highlighted in the audit report in customer service area.
Punctual and accurate submission of relevant reports.
Ensure all relevant stationary is available to customers.
Cleanliness of the banking hall.
Any other duties assigned from time to time.
%20(1).png)
Qualification, Experiences and Competencies
Bachelor’s Degree: Typically in Business Administration, Marketing, Communications, or a related field.
Advanced Degree (optional): An MBA or Master’s in a relevant field can be beneficial.
Professional Experience
Relevant Experience: Several years of experience in customer service, customer experience, or a related field.
Consulting Experience: Prior experience in a consulting role is highly desirable.
Industry Knowledge: Familiarity with the industry the company operates in, to provide tailored advice and solutions.
Key Skills and Competencies
Customer-Centric Mindset: Deep understanding of customer needs and behaviors.
Analytical Skills: Ability to analyze customer data and feedback to identify trends and areas for improvement.
Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams.
Problem-Solving Abilities: Strong problem-solving skills to develop effective strategies and solutions.
Project Management: Experience in managing projects, including planning, execution, and follow-up.
Technical Proficiency: Familiarity with CX tools and software, such as CRM systems, customer feedback tools, and data analytics platforms.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
.png)
Related Job Postings
%20(1).png)