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Field Specialist job at Redeem

About the Organization

Redeem International partners with local law enforcement authorities to protect widows and orphans from violent abuse and exploitation. Join our mission of redemption.

Job Description

Field Specialists, also known as Field Service Technicians or Field Operations Specialists, play a critical role in a variety of industries, including engineering, telecommunications, healthcare, environmental science, and more. Their duties typically involve on-site work, technical support, maintenance, and customer service.

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Duties and Responsibilities

Technical Support and Service

  • Installation: Installing equipment, systems, or products at client sites, ensuring proper setup and functionality.

  • Maintenance: Performing routine maintenance and inspections to ensure equipment is operating efficiently and safely.

  • Repairs: Diagnosing and repairing technical issues or malfunctions in the field, often under time constraints.


Troubleshooting and Problem Solving

  • Diagnostics: Using specialized tools and equipment to diagnose problems and identify solutions.

  • Technical Assistance: Providing on-site technical support and guidance to clients or end-users, helping them resolve issues.

  • Problem Resolution: Developing and implementing effective solutions to complex technical problems.


Customer Interaction and Support

  • Client Training: Training clients or end-users on the proper use and maintenance of equipment or systems.

  • Customer Service: Providing excellent customer service by addressing client concerns, answering questions, and ensuring client satisfaction.

  • Feedback Collection: Gathering feedback from clients to improve products, services, and customer experience.


Data Collection and Reporting

  • Field Data Collection: Collecting data on equipment performance, environmental conditions, or other relevant factors during field visits.

  • Reporting: Preparing detailed reports on findings, service performed, and recommendations for further action.

  • Documentation: Maintaining accurate records of service visits, including work performed, parts used, and time spent.


Compliance and Safety

  • Safety Protocols: Adhering to safety protocols and regulations to ensure a safe working environment for themselves and others.

  • Regulatory Compliance: Ensuring that all field operations comply with relevant industry standards and regulatory requirements.

  • Risk Management: Identifying potential hazards and implementing measures to mitigate risks during field operations.


Equipment and Inventory Management

  • Inventory Management: Managing tools, equipment, and parts inventory to ensure availability and readiness for field operations.

  • Tool Maintenance: Ensuring that tools and equipment are properly maintained, calibrated, and in good working order.

  • Logistics Coordination: Coordinating logistics for the transport of equipment and materials to and from field sites.


Coordination and Collaboration

  • Team Collaboration: Working closely with other field specialists, engineers, project managers, and other stakeholders to complete projects efficiently.

  • Vendor Coordination: Collaborating with vendors and suppliers to obtain necessary parts, equipment, or services.

  • Project Management: Managing field projects, including planning, scheduling, and overseeing field activities to ensure timely completion.


Continuous Improvement and Professional Development

  • Training: Participating in ongoing training and professional development to stay current with technological advancements and industry best practices.

  • Process Improvement: Identifying areas for improvement in field operations and implementing changes to enhance efficiency and effectiveness.

  • Knowledge Sharing: Sharing expertise and best practices with colleagues to promote a culture of continuous learning and improvement.

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Qualification, Experiences and Competencies

  • Strong teamwork, interpersonal skills and ability to work on a multidisciplinary team.

  • Excellent independent professional judgment and ethical decision-making.

  • Innovative and Creative problem solving in the face of complex nuanced issues.

  • Persistence and tenacity in the face of difficult problems or challenges.

  • Commitment to meet deadlines and achieve results in fast-paced environment.

  • Love-motivated service orientation toward clients, colleagues, partners and adversaries.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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