Floor Supervisors job at Café Sofrito
About the Organization
Job Description
Floor supervisors play a pivotal role in ensuring that the floor operates efficiently, the food quality is maintained, and the staff works together harmoniously. Their responsibilities are essential for delivering a positive dining experience to customers.
Duties and Responsibilities
Coordination with Other Departments:
Work closely with front-of-house staff, such as waiters and managers, to ensure smooth service and communication.
Coordinate with purchasing departments to ensure timely and accurate ordering of supplies.
Collaborate with event planners or catering staff to prepare for special events or large parties.
Problem-Solving and Conflict Resolution:
Address and resolve any issues that arise during kitchen operations, such as equipment malfunctions or staff disputes.
Handle customer complaints related to food quality or service, ensuring a prompt and satisfactory resolution.
Adapt to unexpected changes or challenges, such as sudden increases in orders or staffing shortages.
Equipment Maintenance:
Ensure that all kitchen equipment is functioning properly and safely.
Schedule regular maintenance and repairs for kitchen equipment to prevent breakdowns during service.
Train staff on the proper use and care of kitchen equipment.
Record-Keeping and Documentation:
Maintain accurate records of food inventory, staff schedules, kitchen incidents, and compliance with health regulations.
Document any issues related to food safety, quality control, or equipment malfunctions for follow-up and improvement.
Qualification, Experiences and Competencies
Exceptional customer care skills & Ability to work under pressure
Ability to quickly assess situations and work under minimum supervision
Two-year Experience in a restaurant & in a similar position
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
All positions are open to ugandans and Non Ugandans
Hand deliver your application to Cafe sofrito ug waligo road next to Total komamboga