Head of Operations Employment Opportunity – United Bank for Africa (UBA)
About the Organization
The management team of UBA Uganda is made up of a crop of seasoned and industry-recognized professionals, with diverse (but complementary) skills in various backgrounds, as well as depth of experience Over the years, these executives have brought their knowledge, experience and leadership to bear on the development and delivery of solutions (through products and services) to meet the needs of our customers and, in the process, contributing to sustaining the performance of the bank.
Job Description
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a PanAfrican, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.
Job Title: Head of Operations
Reports to: Chief Operating Officer
Job Objective(S)
To develop and implement an Operational Strategy that facilitates excellent customer service delivery of the subsidiary’s banking services
To facilitate and assist in Trade and Finance product development and knowledge dissemination across the bank
To ensure that banking operations and service delivery in the country subsidiary is in compliance with group subsidiaries
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Duties and Responsibilities
Consistently Develop an Operational Strategy that facilitates excellent customer service delivery of the bank’s services in the country subsidiary
Ensure adequate allocation of personnel and material resources to the units within the operations department for effectiveness in all operations
Ensure proper documentation for all transactions and authorize transactions within approval limits.
Ensure policies and procedures for all transactions are in alignment with regulatory practise within the region
Prepare management reports detailing the country subsidiary’s performance and make recommendations to both country and group management as appropriate
Ensure proper maintenance of documents and records in the country offices
Ensure business continuity through optimal systems utilization at the Country subsidiaries.
Implement country office operational strategy (short and long term) in line with targets defined by the group operations division and the subsidiary’s business unit plan
Monitor compliance with performance indicators/ service standards to ensure alignment with business/ customer requirements
Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of the country subsidiary’s assets.
Set and monitor performance against pre-agreed goals and objectives for all units within the operations department in the country subsidiary
Develop and provide input into career development of direct reports
Champion the customer service initiatives in the Country office
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Qualification, Experiences and Competencies
A good University degree in relevant discipline.
Higher degrees/MBA/Professional certificates desirable
Experience
Minimum of 8 years relevant banking experience and a minimum of 5 years in a management position
Key Competency Requirements
Knowledge
Knowledge of Int’l law, conventions, customs and practices of Banking operations
Good Knowledge and understanding of banking operations
Good Products Knowledge
Good understanding of Customer Services
Good understanding of the operational, credit and regulatory risks facing the business
Good Control Sense
Computer and information technology appreciation
Good Treasury Operations Knowledge
Corporate Finance knowledge
Good Trade products knowledge
Good knowledge & understanding of banking operations.
Good International Trade regulatory knowledge
Good Trade Finance product knowledge
Good knowledge of international payment systems and conventions
Skill/Competencies
Generic Skills
Strategic orientation
Creative and taking initiative
Entrepreneurship/ taking ownership
Analytical Skills/ Problem solving
Interpersonal Skills
Supervisory Skills
General managerial/ administration
Team building / conflict management
Leadership/ Coaching/ Influencing/ Supervisory
Organization/ Coordination skills
Performance management
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital,
United Bank for Africa, Plot 2, Jinja Road
Kampala, Uganda.
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