Hostesses Job – Caramel Café & Lounge
About the Organization
Job Description
A hostess plays a crucial role in creating a welcoming and organized atmosphere in restaurants, hotels, events, and other hospitality settings. They are often the first point of contact for guests and are responsible for managing the front-of-house operations.
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Duties and Responsibilities
Providing Support During Service:
Assist waitstaff during busy periods by refilling drinks, clearing tables, or delivering food orders.
Help with the organization of special events, such as private parties or banquets, ensuring that guests are seated and served promptly.
Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable experience.
Promoting the Venue:
Engage with guests to promote upcoming events, special offers, or loyalty programs.
Encourage guests to provide feedback, reviews, or return for future visits.
Maintain a positive and professional demeanor that reflects well on the establishment.
Safety and Compliance:
Ensure that the restaurant or venue complies with health and safety regulations, including capacity limits and fire safety procedures.
Assist in managing crowd control during busy times to ensure guest safety.
Follow protocols for handling emergencies or difficult situations, such as guest complaints or medical incidents.
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Qualification, Experiences and Competencies
A high school diploma or equivalent is typically required.
Additional certifications in hospitality, customer service, or related fields are a plus.
Experience:
Previous experience in a customer-facing role, particularly in hospitality or retail, is preferred.
Experience with reservation systems, point-of-sale (POS) systems, or similar software is advantageous.
Communication Skills:
Excellent verbal communication skills, with the ability to interact clearly and politely with guests and colleagues.
Strong listening skills to understand guest needs and preferences.
Proficiency in multiple languages is a plus, especially in tourist-heavy areas.
Customer Service Skills:
A friendly, welcoming demeanor with a strong focus on guest satisfaction.
Ability to handle difficult situations calmly and professionally.
Patience and empathy, especially when dealing with guest complaints or special requests.
Organizational Skills:
Strong organizational abilities to manage reservations, seating plans, and guest flow efficiently.
Attention to detail in maintaining records, managing reservations, and ensuring guest needs are met.
Time management skills to balance multiple tasks and responsibilities during busy periods.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Submit your application and CVs from 12th AUGUST to 17th AUGUST 2024 at our NAALYA Branch (quality supermarket)
Note: Please attach passport size photo with your Application letter.
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