Administration of entitlements and benefits

• Accurately process the entitlements, benefits and payroll for the international civilian staff on behalf of the Client Missions and/or the RSCE, as well as claims for official travel and expense reimbursements.

• Assist in business processes related to payroll, leave entitlements, contract extensions, other entitlements, separations and final payments for civilian staff, non-staff and uniformed personnel.

• Provide assistance with regard to on-boarding, travel arrangements, payment of settling-in grants, check-in, check-out and separation activities for civilian staff, as well as the installation and repatriation of recognized dependents.

• Monitor and evaluate the effectiveness of related guidelines, staff rules, HR rules and regulations, practices and procedures, and make recommendations through the Service Delivery Manager where necessary.

• Process and administer end to end entitlements and benefits of International staff members in the RSCE in an efficient and timely manner, i.e., Personnel Administration of Contracts, Personnel administration of movements, Time Management and Separations. Prepare justifications for exceptions for review by the supervisor.

• Provide guidance and advice to internal and external clients on Benefits and Entitlements, Staff Rules and Regulations and HR guidelines as first point of contact and promote a collaborative and client-oriented approach.

• Review requests for entitlements and claims. Handle non-routine and complex cases, undertaking if necessary, research.

• Make appropriate recommendations where exception is required.

• Assist the service line with the administration and certification on the processing of benefits and entitlements processes in compliance with the Rules and Financial framework.

• Determine, certify and process financial entitlements related to appointments, reassignments, ongoing entitlements and salaries.

• Engage in comprehensive HR strategy including benefits and entitlements management.

• Make recommendation and proposals to the design and development of the delivery processes.

• Perform HR Administration of Benefits and Entitlements in UMOJA in line with the delegation of authority, maintains UMOJA entitlements and HR local contracts and administration roles.

• Assist in the review and processing of data pertaining to conditions of service.

• Resolve queries escalated in Ineed in UMOJA.

• Supervise and monitor the work of Human Resources assistants at the lower levels in carrying out human resources transactions.

• Assist in resolving complex HR related issues and problems by conducting necessary research and prepare draft for review by the supervisor.

General

• Provide general office support services; analyse incoming correspondence, draft and/or process a variety of correspondence and other communications.

• Set up, maintain and monitor reference files/records (electronic and paper).

• Schedule appointments/meetings, monitor deadlines, etc.

• Undertake research on a range of HR related issues and prepare notes/reports.

• Maintain and monitor automated database containing HR related statistics and prepare periodic reports to HR management

• Prepare necessary documentation for distribution to various offices, departments and overseas offices.

• Perform a variety of administrative duties (e.g. leave recording, request for office supplies and equipment, etc.).

• Provide guidance/training to less experienced staff.