Manager ICT Shared Services job at Movit Products
About the Organization
Movit Products is Uganda’s leading personal care company manufacturing a range of beauty and personal care brands. The Company boast of over 7 brands which include Movit with hair care, body care and baby care products, Radiant with hair care and body care products, Tropical Essence with hair care and Body Care products, Skin Guard with Anti-bacterial body care products, Baby Junior with baby care products and Pine and Nan with guest amenities. At the forefront of MPL is its mission: “to enhance everyday living” which is hinged on the company’s belief in an all-encompassing heritage of beauty and family across the globe. This has seen its consistent manufacturing of quality Hair, body and baby care products since 1999.
Job Description
An IT Service Desk Officer, also known as a Service Desk Analyst or IT Support Specialist, plays a crucial role in providing technical support to users within an organization. Their primary responsibility is to ensure that IT services run smoothly and efficiently, addressing and resolving any technical issues that arise.
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Duties and Responsibilities
Communication:
Communicate effectively with users to understand their issues and provide clear instructions.
Keep users informed of the status of their requests and expected resolution times.
Liaise with other IT teams and departments to resolve issues and implement solutions.
Problem Management:
Identify recurring issues and analyze trends to determine root causes.
Work with other IT teams to develop long-term solutions to prevent recurring problems.
Training and Education:
Provide basic training and support to users on new systems, software, and IT policies.
Educate users on best practices for IT security and efficient use of technology.
Access and Security Management:
Ensure that users have the appropriate level of access to IT systems based on their role.
Follow security protocols when handling sensitive data and access requests.
Assist in implementing and enforcing IT security policies and procedures.
Customer Service:
Deliver excellent customer service by being responsive, patient, and empathetic to user needs.
Strive to resolve issues promptly and minimize downtime for users.
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Qualification, Experiences and Competencies
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
a) Interested candidates are invited to send their CV to our email: hr@movitproducts.com
c) Indicate the Job Title in the subject line.
d) Only shortlisted candidates will be contacted.
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