Service Center Support Officer Jobs– M-KOPA

About the Organization

M-Kopa is an African connected asset financing platform that provides underbanked customers in Africa to essential products including solar lighting, televisions, fridges, smartphones & financial services. M-Kopa was launch

Job Description

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset ﬁnancing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary: Join us as a Service Center Support Officer today and be at the forefront of delivering exceptional service and support within our company!
If you’re ready to contribute your skills and join a team where your efforts truly make a difference, step into the role of Service Center Support Officer today!

Duties and Responsibilities

Stock Allocation/Reallocation: Allocate and reallocate stock in the system as per requests received via email, ensuring that the process adheres to established service-level agreements.
Stock Tracking: Update the stock in transit tracker upon the receipt of stock in the system to maintain real-time visibility into stock movement.
Serial Mismatch Handling: Address and resolve serial mismatches that occur in the system, ensuring that stock records are accurate and discrepancies are promptly resolved.
Stock Reconciliation: Conduct daily opening stock reconciliations and end-of-month reconciliations for all Mkopa outlets, ensuring that stock levels are accurately reflected on the system.

Stock allocation/reallocations on system: System allocation of stock from one Direct Sales Representative to another following the requests shared on email.
Team Support: Collaborate effectively with team members to meet and exceed service-level agreements in a fast-paced environment. Provide support and assistance to colleagues as needed.
Process Adherence: Strictly adhere to established policies and procedures, such as the min-max policy and ID verifications, during stock reallocation. Ensure that all stock is received and all related tickets are resolved comprehensively. Maintain and update stock reconciliation trackers to ensure data accuracy.

Qualification, Experiences and Competencies

At least 1 years of experience in customer care or sales, preferably in a phone-selling company
Bachelor or diploma degree in any related field

You might be a good fit if:

You have the ability to work effectively in a fast-paced environment and as part of a team
You are an agent of change
You have a strong attention to detail