Stock Controller job at M-Kopa

About the Organization

M-Kopa is an African connected asset financing platform that provides underbanked customers in Africa to essential products including solar lighting, televisions, fridges, smartphones & financial services. M-Kopa was launch

Job Description

We’re looking for stock controllers to join our team within the Retail Department. We are looking for people who are resourceful, organized, and proactive about getting things done.
As a stock controller, your main objective will be to support the retail function to achieve the set objectives and key results. The role requires close collaboration with both the sales and warehouse teams to support the overall business objectives of achieving a set revenue target while managing stock and the associated controls effectively.
The position will report to the Retail Team Leader.

Duties and Responsibilities

Inventory management:

You will be responsible for receiving sales stock on the system, issuing the received stock for sale (stock allocation), and carrying out stock reconciliation while achieving high standards of accuracy
Carrying out weekly stock audits for the indirect outlets assigned to you

Sales support:

You will support all sales efforts related to stock, such as stock allocation, supporting upgrade customers to get their new upgrade products, and retrieving and accounting for all aged stock.

Reverse logistics:

You will be responsible for the successful consolidation, tracking, and return of all stock to the warehouse as per the set-out procedures and processes, completing all required documents, and providing system input and adjustment as required.

Customer service:

You will be responsible for providing support for customer-related inquiries or product issues, including but not limited to the following:

Logging all customer interactions
Troubleshooting device issues with the aim of resolving
Receiving devices that require in-warranty repair
Scheduling the dispatch of customer devices for repair (via courier)
Following up and resolving pending customer issues
Receiving devices that are repaired and contacting customers to collect them
Completing customer cancellation and downgrade requests as per the set process

Shop aesthetics:

You will be responsible for ensuring that the depot is neat and clean, including ensuring that all posters and marketing materials at the depot are in good condition, visible and where they need to be replaced, and that proactive actions are taken to make a replacement request

Reporting:

You will be responsible for providing daily reports accounting for stocks provided, issued out, and any balance carried forward, including recording for referencing and personal stock controller audits.