Team Leader - Call Centre.Customer Operations job at MTN Uganda

About the Organization

MTN Uganda is a subsidiary of MTN Group, a multinational telecommunications group connecting approximately 232 million people in 22 countries across Africa and the Middle East.

Job Description

Advising on legal and compliance matters based on applicable laws including capital markets, listing and employment laws.

Duties and Responsibilities

Ensure compliance with internal and statutory governance requirements.
Support the operational teams with reference to managing the company’s commercial contracting portfolio.

Commercial legal:

Negotiating, drafting and/or review of contracts, and providing advice on implications of contractual terms from a legal and risk management perspective.
Advising on the implementation of projects from a legal and regulatory perspective, and drafting and/or review of necessary project-related documents.
Advising on legal and compliance matters based on applicable laws including capital markets, listing and employment laws.
Providing appropriate support with relation to resolution of contractual and other disputes.

Governance and company secretarial:

Advising on corporate governance legal requirements and best practice.
Tracking and advising on compliance with corporate policies, constitutional documents, board mandate and terms of reference, and amendment of such documents for compliance with applicable laws and recommended governance practice.
Assisting with director onboarding and training.
Developing periodic governance calendars.
Preparing and filing statutory notifications and documents.
Providing necessary support with respect to all board administration and shareholder meeting activities.

Qualification, Experiences and Competencies

Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience:

Minimum of 5 years' work experience, with at least 3 years spent in a busy commercial law firm or an in-house role in a reputable organization in the private sector.

Experience, Skills and Attributes:

Demonstrable experience in chartered secretarial and board administration practice.
Demonstrable experience in handling legal advisory aspects related to commercial projects and contract management (including negotiation, drafting and dispute resolution).
Knowledge of the operational and governance requirements applicable to companies that operate in the capital markets space.
Strong technical skills with respect to appreciation and application of the law and business communication (oral and written), and ability to deliver high-quality first-draft work product.
Strong interpersonal skills and commitment to continuous improvement and learning.
Ability to balance working independently with collaborating effectively with a team.
Ability to be proactive in the identification and resolution of commercial and governance issues.