Waitstaff job at Java House
About the Organization
Java House, commonly referred to as ‘Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.
Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yogurt, a healthy, tasty and fun frozen yogurt store and 360 Degrees Pizza, a casual dining restaurant.
Job Description
Summary of work environment
Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment.
Primary Purpose and Scope of the Job (Job Role)
To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance with Java service standards.
%20(1).png)
Duties and Responsibilities
Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
Assist the guest navigate through the menu comfortably.
Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
Present bills on time and accept payment.
KEY ACCOUNTABILITIES:
Key Result Areas/ Key Performance Indicators (5-6 areas)
Performance Indicators (3-5 indicators)
Meet, greet, and sit guests in a timely manner.
Taking food and beverage orders from customers and ensure prompt service delivery.
Cleaning, clearing, and organizing table condiments.
Presenting bills and give back correct change to the guest within the shortest time possible.
Assist guests on easy menu navigation.
Attend to the tables and guarantee compliance to cleanliness standards.
Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
Proper utilization of company resources.
Ensure accurate stock take.
Communication-attend shift briefings, communicate cautiously to the guest.
Ensure necessary orders for proper mis-en place are given to the manager for ordering.
%20(1).png)
Qualification, Experiences and Competencies
Ability to work under pressure and long hours.
Ability to up sell and inform our guest on new menu product.
Must be a team player.
Must be customer oriented.
Must have proper planning skills.
Must have Point Of Sale skills.
Should have inter-personal skills.
Flexible and accommodative
Must be result oriented, self-driven, articulate, and pro-active.
SPECIAL CONDITIONS OF EMPLOYMENT
Should have a sound menu and product knowledge.
Should have an A level Certificate or certificate in Hospitality
Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.
Core COMPETENCIES
Good interpersonal skills
Good Listener
Ability to work under pressure.
Excellent customer care skills.
Flexible and adaptable to new environment
Good verbal and written communication skills
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
.png)
%20(1).png)